Contact ACUVUE Customer Service
ACUVUE Phone Numbers and Emails
Toll-Free Number:
-
(800) 876-4596Website Related Inquiries
Customer Service:
-
(800) 843-2020Product Related Inquiries
-
(888) 998-6290
Legal:
-
(916) 445-1254California Department of Consumer Affairs
ACUVUE Emails:
General Info
Technical Support
Website Related Inquiries
Contact Information
ACUVUE Website:
ACUVUE Help Center:
Corporate Office Address:
Johnson and Johnson Vision Care, Inc.
7500 Centurion Parkway
Jacksonville,
Florida
32256
United States
Other Info (opening hours):
Hours:
Monday - Friday: 10:00 am - 5:00 pm (EST)
Mailing Addres:
California Department of Consumer Affairs
1625 North Market Blvd.,
Sacramento, CA 95834
Summary of ACUVUE Customer Service Calls
62
TOTAL
CALLS
CALLS
01:08
AVG CALL
DURATION
DURATION
6%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ACUVUE?
Payments and Charges Question:
- “Rebate form”
- “Rebate card”
- “Received wrong rebate amount”
Shipping and Delivery Question:
- “Didn't get rebate”
- “My contacts have nit been delivered and it has been almosr a month”
Request for Information Question:
- “Question about eyedrop compatibility”
- “Caution about my contact lenses brand being for a stigmatism”
- “Question about rebate”
Account Question:
- “Password”
- “Opening retail accounts”
Cards Question:
- “Waiting for the gift card”
- “Want to convert reward to physical card”
Product/ Service Question:
- “Defective lenses”
- “I don't have insurance can you help me cover my annual contacts”
Return/ Replace Question:
- “Want to return 2 acuvue lenes”
Staff Question:
- “My service”
Other Question:
- “See if can order contacts directly from you”
- “Problem with contacts”
- “Contacts”
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ACUVUE