ACUVUE Phone Numbers and Emails

Toll-Free Number:

  • (800) 876-4596
    Website Related Inquiries
Send Message

Customer Service:

  • (800) 843-2020
    Product Related Inquiries
  • (888) 998-6290

Legal:

  • (916) 445-1254
    California Department of Consumer Affairs
  • (800) 952-5210
    California Department of Consumer Affairs

ACUVUE Emails:

General Info
Technical Support
Website Related Inquiries
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Contact Information

ACUVUE Website:

ACUVUE Help Center:

Corporate Office Address:

Johnson and Johnson Vision Care, Inc.
7500 Centurion Parkway
Jacksonville, Florida 32256
United States

Other Info (opening hours):

Hours:

Monday - Friday: 10:00 am - 5:00 pm (EST)


Mailing Addres:

California Department of Consumer Affairs

1625 North Market Blvd.,

Sacramento, CA 95834

More contact details

ACUVUE Rating Based on 73 Reviews

Rating details

1.7
more details
Customer service
Value for money
Reliability
Product or Service Quality

Rating stats

Rating trend

Summary of ACUVUE Customer Service Calls

62 TOTAL
CALLS
01:08 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ACUVUE?

Payments and Charges Question:

  • “Rebate form”
  • “Rebate card”
  • “Received wrong rebate amount”

Shipping and Delivery Question:

  • “Didn't get rebate”
  • “My contacts have nit been delivered and it has been almosr a month”

Request for Information Question:

  • “Question about eyedrop compatibility”
  • “Caution about my contact lenses brand being for a stigmatism”
  • “Question about rebate”

Account Question:

  • “Password”
  • “Opening retail accounts”

Cards Question:

  • “Waiting for the gift card”
  • “Want to convert reward to physical card”

Product/ Service Question:

  • “Defective lenses”
  • “I don't have insurance can you help me cover my annual contacts”

Return/ Replace Question:

  • “Want to return 2 acuvue lenes”

Staff Question:

  • “My service”

Other Question:

  • “See if can order contacts directly from you”
  • “Problem with contacts”
  • “Contacts”

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